Have you ever been stuck in the dark when it comes to delivery times, unsure when your eagerly anticipated online order would arrive? We've been there too, and we understand the frustration it can cause. We at Minis on Swiggy, are constantly striving towards giving you and your customers the best shopping experience possible. That's why we've taken it upon ourselves to tackle this common e-commerce problem head-on. That being said, we are thrilled to announce our new update that helps in smooth e-commerce transactions.

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Introducing easy delivery assistance

In this exciting update, we're bidding farewell to the traditional estimated dispatch time and embracing a more customer-centric approach. From now on, customers will be able to view an estimated delivery window indicating when they can anticipate the arrival of their order. This will be showcased on your storefront, so that they have clarity of the arrival time for their purchase. So no more guessing games or uncertain wait times, this transparent and streamlined approach will not only boost customer confidence but also drive more conversions as shoppers can make informed decisions about their purchases. Additionally, with our latest update, customers can now view their saved addresses within the Swiggy app to know the estimated time of arrival.

What benefits does this update bring to the table?

1. Enhanced Customer Satisfaction: With the switch to estimated delivery times, customers will have a clearer understanding of when they can expect their purchases to arrive. This reduces anxiety and uncertainty, leading to happier and more satisfied customers.

2. Increased Conversion Rates: The transparent display of estimated delivery times can act as a powerful motivator for potential buyers. When customers know exactly when they'll receive their orders, they are more likely to complete their purchases, boosting your conversion rates.

3. Time and Cost Savings: We have allowed our non-logged-in users to input their Pin code and get an estimated time of arrival as they don’t have a saved address on the app. This checkout process reduces the time it takes for the customers to make the purchase and enables a smooth transaction.

4. Improved Brand Loyalty: Providing a seamless and hassle-free shopping experience builds trust and encourages repeat business. Customers who find the shopping process convenient and reliable are more likely to return to your store for future purchases, fostering long-term brand loyalty.

What exactly are these features?

1. Automatic estimation of delivery timelines

In this feature, Minis will automatically generate an estimated delivery time for the product delivery through the shipping partner or partner data that are integrated within the Minis app and based on your customer’s location. 

2. Custom delivery time

Within this option, you can customize the different delivery timelines within your city as well as across deliveries across India. For the same city orders, we are introducing a capability where you can set estimated delivery time in hours for same day deliveries. Make sure when you set this time you consider the time required for you to prepare the order as well as the time taken by delivery partners.

For example, for intra city deliveries,  if you are usually able to prepare a product in 1 day and the delivery partner takes 3 days to deliver, an estimated delivery time of 4-5 working days can be added to the page. For same-city deliveries, if your products are readily available, you can deliver in a matter of a few hours, you can set delivery within 4 hours.

3. Hide Delivery Time

This feature helps you to hide the estimated delivery time on the cart page to avoid any miscommunication. Though this feature might not be the best customer experience for your audience and may lead to customer drop-offs.

How can you access this feature?

The seller will be given three options for the delivery assistance that must be provided to the customer, which are automatic, custom, and a hide delivery time option.

Here are the steps that you can follow to access this feature:

1. Open the homepage of your Minis Store and click on “My Store”

2. Click on Delivery Settings under "Configure your Minis" section.

3. You can see the first option here as "Total Deliver Time", click on the same.

4. To set an estimated delivery time, you can choose between Automatic, Custom, or the Hide delivery time options.

How can you prepare for this update?

1. Update Product Listings: Make sure your product listings are up to date with accurate dispatch and delivery times. This will help build trust with your customers.

2. Encourage Address Saving: In your product descriptions or messages, kindly remind your customers to take advantage of the address-saving feature for a smoother shopping experience.

3. Be Ready for Increased Sales: With enhanced convenience and transparency, you may experience an increase in sales. Be prepared to meet the demand and fulfill orders promptly.

As we roll out these exciting enhancements, we're confident that your online selling journey is about to reach new heights, ultimately leading to a more successful e-commerce business. 

Try out these new features now on the Sell with Minis App and empower your e-commerce business.



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