Introducing Quick Messages on Minis Chat for smoother customer interactions! 💬

Rolling out a fresh addition to Minis that's set to transform your customer interactions: Quick Messages. Picture seamless chats crafted to interact with your distinct groups of customers: Repeats, Followers and Cart abandoners while having an option to use Minis’ suggested quick messages or matching your brand's distinctive tone, it will offer a direct channel to connect with diverse customer groups. It's not just messaging; it's the harmony of building meaningful connections.

Contents

Exploring the Latest Feature Update
Unlocking Benefits
Here's how to utilize these updates

Exploring the Latest Feature Update

What's New: Now you can create your own quick messages for Minis Chat, use the quick message templates by Minis , and the ability to share Coupons and products.

1. Create Your Own Quick Messages:

We understand that every brand has its unique identity, and messaging plays a crucial role in reflecting that identity. With this latest update, you now have the freedom to create and save your quick messages. Tailor your messages to match your brand's voice, values, and personality, ensuring a consistent and authentic connection with your customers. From tone to content, customization options empower you to deliver messages that resonate on a deeper level, fostering stronger customer relationships.

2. Quick Message Templates by Minis:

Recognizing the importance of time efficiency and the complexity of crafting compelling messages, we're introducing quick messages. These ready-made templates are designed to align seamlessly with various stages of your customer's journey, allowing you to communicate effectively without the need for extensive message drafting. Whether it's a welcome greeting, a follow-up message, or a promotional announcement, our quick messages offer a convenient solution to enhance your communication workflow.

3. Coupon Attachment Capability:

To provide added value and incentivize customer engagement, we're introducing the ability to attach coupons to your messages. Whether you're offering a special discount, an exclusive deal, or a promotional offer, attaching coupons enhances your message's appeal and encourages customers to take action. By seamlessly integrating coupons into your communication strategy, you can effectively drive conversions and boost sales while delighting your customers with savings and rewards.

Unlocking Benefits

This feature update offers tailored advantages for diverse customer groups, reshaping the seller-customer relationship. Let's explore the benefits for each segment, unveiling how these enhancements redefine interactions.

For Abandoned Cart Customers:

Recovery Opportunities:
Reach out swiftly with personalized messages to customers who abandoned their carts. Highlight items left behind and offer limited-time coupons to boost purchase completion rates.
Real-Time Engagement:
Connect instantly with interested customers, attaching coupons to messages for added incentive.
Improved Conversion Rates:
Address purchase barriers like shipping costs or indecision with quick messages, guiding customers back to checkout for better conversion rates.

Example: A well-timed message reminding customers of their cart items, coupled with a discount, can reduce abandonment rates.

For Repeat Customers:

Loyalty Recognition:
Show appreciation with personalized messages, nurturing positive brand relationships.
Exclusive Offers:
Reward loyalty with special deals or early access to products, fostering repeat business.
Increased Customer Value:
Cultivate long-term connections to boost customer lifetime value beyond individual transactions.

Example: A thank-you message with a discount incentivizes repeat purchases and strengthens loyalty.

For Store Followers:

Enhanced Engagement:
Use quick messages to inform followers about new arrivals or promotions, keeping them engaged.
Brand Advocacy:
Encourage reviews or feedback from engaged followers, turning them into brand advocates.
Strategic Product Releases:
Alert followers to exclusive product launches, attaching coupons for added allure.

Example: A sneak peek message with a follower-exclusive discount generates anticipation for new releases.

By leveraging quick and quick messages, sellers can enhance communication, foster stronger connections, and drive positive outcomes for their e-commerce ventures along with:

Efficient Communication: Save time with quick messages for effective customer communication.
Personalization at Scale: Craft unique messages that resonate with your audience for a memorable brand experience.
Boost Sales with Coupons: Attach coupons to messages strategically to drive sales with irresistible offers.

Here's how to utilize these updates

1. Navigate to the Customer view section and select any customer name from any cohort. You'll find suggested quick messages or the option to create a new one. Additionally, you can share coupons directly in Minis chat.

2. Head to the Settings section, specifically under "Configure Your Store", where you'll find an option to draft your custom messages.

Using Quick Messages will empower you to initiate seamless and efficient way and encourage customers across various cohorts to interact and purchase from your business.

Head to Minis App