1. How do I onboard with Shiprocket through Swiggy Minis?

    To onboard with Shiprocket through Swiggy Minis, log in to your Swiggy Minis account, navigate to the delivery partner section, and click on the Shiprocket option. Follow the on-screen instructions to connect an existing Shiprocket account or create a new one. 

  2. What information do I need to provide during the onboarding process with Shiprocket?

    You will get a pre-filled form with the details as email, phone number, first name, last name and company name. These fields are editable. You can change the details before submitting it as needed.

  3. Is there any cost associated with integrating Shiprocket with my Swiggy Minis store?

    There is no additional cost for integrating Shiprocket with your Swiggy Minis store. However, you will need to pay for the shipping services provided by Shiprocket according to their pricing structure.
  4. What are the KYC requirements for integrating my Swiggy Minis store with Shiprocket?

    There are two options available for KYC, you can either go with express KYC where you can do the KYC in 30 seconds with Aadhar or GSTIN number, this is an OTP based KYC. The other option is where you submit the verification document, this can take up to 3 days to get verified.
  5. How do I submit my KYC documents for verification?

    You can submit your KYC documents through your Shiprocket dashboard after you've logged in. Navigate to the KYC verification section. You can follow below 2 steps-

    a) Choose express KYC as an option,  where you can enter either Aadhar or GSTIN number to do an OTP based verification. This takes around 30 seconds to get verified.

    b) Upload the required documents. Shiprocket will review your submission and notify you of the verification status. Shiprocket can take up to 3 days to verify your account.

  6. How long does the KYC verification process take?

    Express KYC takes 30 seconds while KYC by uploading documents can take up to 3 days.
  7. Can I start using Shiprocket services before my KYC is verified

    You can access the Shiprocket dashboard, create an order, and recharge your wallet without the KYC verification but to ship the order you will need to do the KYC verification.
  8. What shipping options does Shiprocket offer?

    Shiprocket offers a variety of shipping options as express delivery, and surface delivery. They partner with 17+ courier companies to provide a range of options to suit different needs.
  9. Can I choose my preferred courier partners while using Shiprocket?

    Yes, you can choose your preferred courier partners from the list of available options after you choose Shiprocket as delivery partner for any order. Shiprocket partners with 17+ courier companies to offer a wide range of shipping options.
  10. How do I create a shipment in Shiprocket through my Swiggy Minis store?

    To create a shipment, log in to your Swiggy Minis account and navigate to the orders section. Select the order you want to ship and choose Shiprocket as the shipping provider. Enter the required shipping details, choose your preferred courier partner, and confirm the shipment.
  11. How do I print shipping labels for my orders?

    You will get the option to download the label after successfully placing the order from the Swiggy minis App. You can also download the labels by navigating to the order in for pickup section or by logging into the Shiprocket dashboard.
  12. How do I track my shipments after they have been picked up?

    You will get the tracking link available in the Minis App after the order is picked up. You can also track your shipment by logging into the Shiprocket dashboard.
  13. Where can I find the rate chart?

    You can find the rate card while choosing the shipping partner, by clicking on the learn more button.
  14. How do I handle returns and refunds for my orders?

    You can handle returns and refunds, you can create a return shipment in Shiprocket through Shiprocket dashboard only. Log in to your account, navigate to the orders section, and select the order you want to process a return for. Choose Shiprocket as the return shipping provider and follow the on-screen instructions to generate a return shipment.
  15. What should I do if my shipment is delayed or lost?

    You can raise your concern to the Shiprocket team on the below:
    Support Email ID: swiggyminissupport@shiprocket.com
    Support Contact No.: 9266623006
  16. How do I reach Shiprocket support for any queries or issues related to my shipments?

    You can click on the need help button in the delivery partner section of the Minis seller App and click on the need help button on the Shiprocket card, which will provide the email and call option to connect with Shiprocket.
  17. Can I negotiate shipping rates with Shiprocket through Swiggy Minis?

    As a Swiggy Minis seller, you can leverage the platform's partnership with Shiprocket to access competitive shipping rates. However, any further negotiation of shipping rates would need to be done directly with Shiprocket, outside of the Swiggy Minis platform.
  18. Are there any restrictions on the types of products that can be shipped with Shiprocket?

    Yes, Shiprocket has restrictions on certain types of products, including hazardous materials, perishable items, and items that are prohibited by the courier partners or local laws. You can find a detailed list of restricted items on the Shiprocket website.
  19. What are the packaging guidelines for my shipments?

    Packaging guidelines vary depending on the courier partner and the nature of the products being shipped. In general, it is recommended to use sturdy, appropriately sized boxes or packaging materials, and ensure that items are well-protected with padding or cushioning. You can find specific packaging guidelines on the Shiprocket website or by contacting their support team.
  20. What is the process for filing claims in case of lost or damaged shipments?

    To file a claim for a lost or damaged shipment, log in to your Shiprocket account, navigate to the "Claims" section, and submit a claim request with the necessary details and supporting documents. Shiprocket will review your claim and respond with a resolution within the specified timeframe.
  21. How do I download my shipping invoices and billing statements from Shiprocket?

    You can download it from the Shiprocket dashboard.
  22. Can I integrate my Swiggy Minis store with other third-party logistics services alongside Shiprocket?

    Yes, Minis has other third-party logistic service providers such as Shippigo, Shadowfax and Swiggy Genie.
  23. How do I cancel a shipment after it has been created in Shiprocket?

    You can cancel the shipment before it is in out for delivery state from minis App as well as Shiprocket dashboard.
  24. Are there any transaction fees associated with recharging my Shiprocket wallet?

    No, there are no transaction charges associated with the Shiprocket wallet recharge.
  25. What is the minimum amount I can recharge my Shiprocket wallet with?

    The minimum recharge amount is ₹500.
  26. How do I check my Shiprocket wallet balance and transaction history?

    You can check the wallet balance in the Minis App as well as the Shiprocket dashboard.
  27. What happens if my Shiprocket wallet balance is insufficient to cover the shipping costs of an order?

    You will need to recharge the Shiprocket wallet, if your balance is lower than ₹100 or insufficient to the shipping cost. The minimum recharge amount is ₹500.
  28. Can I request a refund of the remaining balance in my Shiprocket wallet?

    The wallet balance cannot be refunded.
  29. Is there an expiration date for the balance in my Shiprocket wallet?

    There is no expiration date for the balance in your Shiprocket wallet. The funds in your wallet will remain available for use as long as your Shiprocket account is active. However, it is important to review Shiprocket's terms of service and wallet policy to stay updated on any changes that may affect the balance or usage of your wallet.
  30. How does Shiprocket handle refunds for cancelled or returned shipments in relation to my wallet balance?

    When a shipment is canceled or returned, Shiprocket handles refunds according to their refund policy and terms of service. The refund process typically involves the following steps:

    a) For canceled shipments, if the shipment has not been handed over to the courier partner, you might not be charged for the shipping cost, and your wallet balance will remain unchanged. However, if the shipment has already been handed over to the courier partner, you may be charged for the shipping cost, depending on the courier partner's cancellation policy.

    b) For returned shipments, you will be charged for the shipping cost of the original shipment and the return shipment. The charges for both shipments will be deducted from your wallet balance.

    c)     If a customer requests a refund for the returned product, you will need to process the refund separately, as per your store's refund policy.

    d) If there's a dispute or claim related to the shipment, you should follow Shiprocket's dispute resolution process. Once the dispute is resolved, any applicable refunds or adjustments will be made to your wallet balance.

    Please note that specific terms and conditions related to refunds may vary depending on the courier partner and Shiprocket's policies. It is recommended to review their terms of service and consult their support team for accurate and up-to-date information.
  31. If I create a new Shiprocket account through Swiggy Minis, what benefits do I receive?

    When you create a new Shiprocket account through Swiggy Minis, you will receive 6 months of free access to the Shiprocket Enterprise plan, which typically costs 5,000 INR per month. This plan offers a range of benefits and features, such as lower shipping rates, dedicated account management, and faster support.
  32. How do I activate the 6 months free access to the Shiprocket Enterprise plan when creating a new account through Swiggy Minis?

    Your Shiprocket enterprise plan will get automatically activated post 12-24 hours of the registration.
  33. After the 6-month free access period, how much will I be charged for the Shiprocket Enterprise plan?

    Shiprocket Enterprise plan costs ₹5,000 per month.
  34. Can I downgrade or upgrade my Shiprocket plan after the 6-month free access period?

    Your Shiprocket plan will be automatically downgraded to lite plan, you can choose to either continue the enterprise plan or any other plan by navigating to Shiprocket dashboard and paying the amount for the same.